Urgently Required Tier 1/2 Support Engineer (Karachi Pakistan)

Softech Worldwide (Karachi Pakistan) is looking to hire Tier 1/2 Support Engineer to provide customer support to its US customers for its Web Application Product. Product requires having basic knowledge of Software, Web and Computers for Tier 1 Support. For Tier 2 support Candidate must have sound knowledge of core IT Infrastructure including Windows Server, SQL Server, Web Servers etc. Must have basic networking concepts (DNS, NATing/PATing, Firewall, Publishing HTTP/HTTPS etc). Past experience in Web Application development or Sharepoint Customization & Installation or Dynamics CRM are preferred. Candidate must have good spoken and written english        

Responsibilities include

-          Taking incoming customer support calls/chats/emails

-          Responding to customer support queries related to T1 and T2 issues

-          Deploy or Assist customer's team in deploying solution on customer's premises

-          Learn Softech's product and underlying technologies

-          Logging all support activities in CRM

-          Coordinating with Development team for Tier 3 support issues

-          Following with Customer/Development team for resolution and satisfactory closure of tickets

                                                                                                       

Timing: 4 PM or 6 PM to 1 AM to 3 AM

Apply at jobs@softechww.com                

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