Job Vacancy in Dubai[Helpdesk Support Engineer]

Reply with resume on umar.mohd@hotmail.com

Job Title

Helpdesk Support Engineer - Desktop(3 positions - 1 Arab)

Job Code

IS/HRDB/THE

Job Description

• Receive and record technical and/or application support calls from end users. • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool.

Job Brief Description

• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. • Support the following technologies: Microsoft Office 2007 /2010 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Win OS 7,desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts

Responsibilities

• 2-3 years directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later (2007/2010 preferred), Internet Explorer and business applications in a business environment. • Knowledge of multiple desktop programs, configuration and debugging techniques. • Strong work ethic, detail oriented as well as excellent oral and written communication skills. • Sound problem resolution, judgment and decision-making. • Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops and printers remotely. • Experience with TCP/IP and general networking issues.

Skill Required

• Experience providing superior customer service and support. • Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure. • Strong interpersonal and organization skills, successful in working both independently and in a team environment. • Strong problem solving skills. • Willingness to work 24/7 support window

Experience Required

 • 2-3 years directly related work experience in a technical help desk position

Qualification Required

 • Eng diploma/Degree or equivalent; • MCSE & CCNA certification preferred

Location

 Dubai

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