We require Data Center {IT Operations} – Officer with 4+ Years of experience, for a bank located in Abu Dhabi, UAE. This is a Contractual Position for 1 Year (extendable – performance based)
Job Description as follows:
Data Center {IT Operations} – Officer
DIVISION/DEPARTMENT: ITD / IT Operations/Data Center
REPORTS DIRECT TO: Team Leader, Data Center
EXPERIENCE REQUIRED: 4+
JOB PURPOSE:
• To execute all operation jobs in the Computer Room on schedule and co-ordinate with the incoming shift operators for smooth change over
• To monitor the computer services of installed systems, making sure they are operational and users are able to use the systems, and reports are available
• To ensure control, cleanliness, order and take action on any activity (physical or virtual) that involves any Production system within the boundaries of IT Operations
DIMENSIONS:
People
• Interacting with all the groups within ITD, users where requests originated from and users who should be consulted from departments outside of ITD
Process
• The staff participation and action are embedded in the following processes:
o IT Service Operation
Environment
• The staff actions will be confined within the production environments - the Data Center, Operations Room, Dispatch Room and Printing section
KEY RESULT AREAS OF ACCOUNTABILITY:
• Uptime or availability of systems
• Number of delayed activities against the scheduled jobs
OPERATING ENVIRONMENT, FRAME WORK, BOUNDARIES, WORKING RELATIONSHIPS:
• Reporting to the indicated immediate superior
• High interaction with Users in the communication of issues on availability and maintenance schedules or downtimes
• Interaction with the different teams of ITD for the issues/problems encountered in the execution of the scheduled activities
PROBLEM SOLVING & CHALLENGE INVOLVED IN JOB:
• Suggesting and defining feasible solutions to business requirements within the limits of the existing software functionality
• Ensuring accuracy in reporting issues/problems
• Learning and using technical tools for monitoring production systems
• Documentation of all the above
DECISION MAKING AUTHORITY & RESPONSIBILITY
DECISIONS YOU CAN TAKE AT YOUR LEVEL
Decisions relating to the execution of all functions that will improve the turnaround time of execution without adversely affecting the quality of output and timetables
DECISIONS YOU CONTRIBUTE TO:
• Finalization of activity changes
• Execution of activities which may impact the scheduled tasks
• Implementation of control and monitoring systems and procedures
DECISIONS YOU HAVE TO REFER TO HIGHER LEVELS FOR APPROVAL:
• System changes having an apparent impact on the application behavior
• System changes requiring changes in the bank's procedures and/or policies
KNOWLEDGE, SKILL & EXPERIENCE REQUIRED OF JOB:
• With relevant knowledge of Banking Operations or Card Systems Operations activities
• With relevant knowledge of OS, applications and databases relevant to IT Operations activities
• Good analytical skills and thinks out-of-the-box
• Good written and verbal communication skills
If interested please send across your profile (in word format) to razia_mukhtar@yahoo.com with the following details at the earliest:
1. Current Company
2. Current Location
3. Total Years of Experience
4. Relevant Experience
5. Current Salary
6. Expected Salary
7. Notice Period
Regards,
Razia
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Job Description as follows:
Data Center {IT Operations} – Officer
DIVISION/DEPARTMENT: ITD / IT Operations/Data Center
REPORTS DIRECT TO: Team Leader, Data Center
EXPERIENCE REQUIRED: 4+
JOB PURPOSE:
• To execute all operation jobs in the Computer Room on schedule and co-ordinate with the incoming shift operators for smooth change over
• To monitor the computer services of installed systems, making sure they are operational and users are able to use the systems, and reports are available
• To ensure control, cleanliness, order and take action on any activity (physical or virtual) that involves any Production system within the boundaries of IT Operations
DIMENSIONS:
People
• Interacting with all the groups within ITD, users where requests originated from and users who should be consulted from departments outside of ITD
Process
• The staff participation and action are embedded in the following processes:
o IT Service Operation
Environment
• The staff actions will be confined within the production environments - the Data Center, Operations Room, Dispatch Room and Printing section
KEY RESULT AREAS OF ACCOUNTABILITY:
• Uptime or availability of systems
• Number of delayed activities against the scheduled jobs
OPERATING ENVIRONMENT, FRAME WORK, BOUNDARIES, WORKING RELATIONSHIPS:
• Reporting to the indicated immediate superior
• High interaction with Users in the communication of issues on availability and maintenance schedules or downtimes
• Interaction with the different teams of ITD for the issues/problems encountered in the execution of the scheduled activities
PROBLEM SOLVING & CHALLENGE INVOLVED IN JOB:
• Suggesting and defining feasible solutions to business requirements within the limits of the existing software functionality
• Ensuring accuracy in reporting issues/problems
• Learning and using technical tools for monitoring production systems
• Documentation of all the above
DECISION MAKING AUTHORITY & RESPONSIBILITY
DECISIONS YOU CAN TAKE AT YOUR LEVEL
Decisions relating to the execution of all functions that will improve the turnaround time of execution without adversely affecting the quality of output and timetables
DECISIONS YOU CONTRIBUTE TO:
• Finalization of activity changes
• Execution of activities which may impact the scheduled tasks
• Implementation of control and monitoring systems and procedures
DECISIONS YOU HAVE TO REFER TO HIGHER LEVELS FOR APPROVAL:
• System changes having an apparent impact on the application behavior
• System changes requiring changes in the bank's procedures and/or policies
KNOWLEDGE, SKILL & EXPERIENCE REQUIRED OF JOB:
• With relevant knowledge of Banking Operations or Card Systems Operations activities
• With relevant knowledge of OS, applications and databases relevant to IT Operations activities
• Good analytical skills and thinks out-of-the-box
• Good written and verbal communication skills
If interested please send across your profile (in word format) to razia_mukhtar@yahoo.com with the following details at the earliest:
1. Current Company
2. Current Location
3. Total Years of Experience
4. Relevant Experience
5. Current Salary
6. Expected Salary
7. Notice Period
Regards,
Razia
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