Customer Service Representative

Healthcare Information Technology Company is hiring dynamic individuals to develop a team of Customer Service Personnel to service its clients.

Qualifications
• Exceptional verbal and written communication skills in English language
• Proven comfort level with communicating over the telephone
• Ability to work in a team atmosphere
• Ability to remain focused in a fast paced, high stress environment
• Healthcare and/or software industry knowledge are a plus
• Must be a team player
• Strong customer service background preferred
• Troubleshooting abilities and the desire to grow professionally.
• Must be willing to work during Night Shift


Responsibilities:
• Answer incoming customer service calls
• Answer client inquiries either by phone or email correspondence
• Evaluate all relevant information to handle inquiries and complaints
• Direct unresolved issues and escalated matters to appropriate internal departments
• Maintain details notes regarding customer interactions involving all of the following: inquiries, comments, complaints, actions taken and follow up required
• Follow up with customers where required
• Communicate internally and coordinate required next steps for internal resource


Interested candidates may post their resume at nortecsoftware@yahoo.com.