IT Helpdesk Specialists Required

There are openings in the IT operations section of a company. Following are the details :-

SUMMARY

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

 

PRIMARY RESPONSIBILITIES

·         Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

·         Respond to queries either in person or over the phone.

·         Write training manuals.

·         Train computer users.

·         Maintain daily performance of computer systems.

·         Respond to email messages for customers seeking help.

·         Ask questions to determine nature of problem.

·         Walk customer through problem-solving process.

·         Install, modify, and repair computer hardware and software.

·         Clean up computers.

·         Run diagnostic programs to resolve problems.

·         Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·         Install computer peripherals for users.

·         Follow up with customers to ensure issue has been resolved.

·         Gain feedback from customers about computer usage.

·         Run reports to determine malfunctions that continue to occur.

Job Type : Yearly Renewable Contract     Salary : 20,000 – 30,000

Kindly forward resume to bilal.ahmed.siddiqui@gmail.com__._,_.

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