Kindly find below Helpdesk Engineer for 3-4 months project – Total 3 resources required for Roll out of Windows 7 / Offce 2010 for the client office.
PS : Preference for locally available candidates.
Windows 7 Migration Technician
Responsibilities
· Playing key role in migration of client computer systems from Windows XP to Windows 7 platform including but not limited to: hardware setup and installation, OS images and applications installation and connecting PCs to the company network.
· Following procedures set by Dubai Petroleum to save data, image and restore settings to new or existing computer systems
· Map network printers, install applications and manage a daily deployment list
· Act as hands and feet for project team to assess and resolve any issues to complete migrations
· Document and certify completion of migrations to project team
· Assist end users and answer end users question where applicable
Technical Requirements
· Familiar with OS platforms and administrative functionalities
· Able to map network drives, add systems to domain, locates files and troubleshoot associated issues.
· Able to install memory, software applications, drivers and printers.
· Able to follow processes and procedures.
· Ability to lift equipment up to 20 KGs
· Able to complete replacement migrations by installing new keyboard, mouse, docking stations, power supplies and run cabling.
· Familiar with Office 2010 how-to
· Basic knowledge of the principles, methods, and techniques used in network troubleshooting and support.
· Excellent troubleshooting skills
· Ability to use DPE IT ticketing system to create, update and close tickets
· Ability to work first, second, and third shifts, as well as weekends, as necessary, to fulfill coverage.
Required Education and Experience:
· Bachelor's Degree in related technical field and 1-6 years of experience in an end user help desk environment; or
· Associates Degree in related technical field and 4-10 years of experience in an end user help desk environment
Preferred Certifications:
· ITIL Foundation V3
· CompTIA A+, Network +
· MCSA/ MCSE
Mohammed Jameel Haji
Paramount Computer Systems FZ LLC.
Manager – Business Development
Tel: +971-4-3918600
Fax: +971-4-3918608
Mob: +971-55-4299349 / 052-9255080
Email: Jameel.h@pcsuae.com
2012
ISO 27001:2005/ ISO 9001:2008 certified | Ranked 9th In Dubai SME 100 / Winner of MRM Award
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