Call Centre Representatives

Customer Support Executive

Job Code	JD-0005
Job Title	Customer Support Executive
Job Status	N/A
Grade	Executive
Experience [Year(s)]	0
Department	Human Resource
Sub Department	N/A
Designation	Customer Support Executive
Location	Sybrid
Qualification
Apply Deadline	20/12/2009
Job Summary	To answer calls made by the customers for seeking information, order placement & logging complaints or/and giving instructions.
Key Performance Indicators	1. Meeting with quantitative and qualitative expectations 2. Average Talk time 3. Average Hold time 4. Shift Login time 5. Shift Not Ready Time 6. Number of calls handled 7. Shift and pre- shift attendance record 8. Average Wrap-up time 9. Courtesy of call 10. Product knowledge 11. Work process knowledge 12. Number of Fatal or Non fatal error ratio
Responsibilities
Accountabilities	1. Answer telephones and record orders with 100% accuracy. 2. Convey orders to restaurants for accurate and prompt delivery. 3. Make customer call backs 4. Make outbound calls for on going promotions. 5. Responsible for proper execution of emergency procedures. 6. Must be able to work a flexible schedule that will include weekends and holidays 7. Offering a helping and ready hand to the customers. 8. Using problem-solving skills to handle difficult or irate clients. 9. Suggesting alternatives to resolve customers’ complaints on priority basis. 10. Bringing awareness among customers by educating them about promotions n’ services. 11. Execution of team plans to achieve goals of first contact resolution and order taking. 12. Learning about organization’s products or services and keeping up-to-date with any changes to them. 13. Capitalizing LEAD requests by applying core customer service techniques supported by LEAD qualification skills. 14. Regularly attending training and coaching sessions conducted by Quality assurance Team and supervisors. 15. Conveying customers’ feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations. 16. Taking immediate measures to resolve customer’s problem keeping company policies in view.
Extraordinary Work Conditions
Academic Qualifications	Preferred Bachelor degree or at least intermediate.
Work Experience	Preferably six months or more experience in hard core Contact Center Operations.

Send your CVs to:
careers@sybrid.com

Customer Support Representative

Job Code	JD-0003
Job Title	Customer Support Representative
Job Status	N/A
Grade	Executive
Experience [Year(s)]	0
Department	Human Resource
Sub Department	N/A
Designation	Customer Support Representative
Location	Sybrid
Qualification
Apply Deadline	15/01/2010

Send your CVs to:
careers@sybrid.com

Customer Service Representative

Healthcare Information Technology Company is hiring dynamic individuals to develop a team of Customer Service Personnel to service its clients.

Qualifications
• Exceptional verbal and written communication skills in English language
• Proven comfort level with communicating over the telephone
• Ability to work in a team atmosphere
• Ability to remain focused in a fast paced, high stress environment
• Healthcare and/or software industry knowledge are a plus
• Must be a team player
• Strong customer service background preferred
• Troubleshooting abilities and the desire to grow professionally.
• Must be willing to work during Night Shift


Responsibilities:
• Answer incoming customer service calls
• Answer client inquiries either by phone or email correspondence
• Evaluate all relevant information to handle inquiries and complaints
• Direct unresolved issues and escalated matters to appropriate internal departments
• Maintain details notes regarding customer interactions involving all of the following: inquiries, comments, complaints, actions taken and follow up required
• Follow up with customers where required
• Communicate internally and coordinate required next steps for internal resource


Interested candidates may post their resume at nortecsoftware@yahoo.com.

CLIENT SERVICES REPRESENTATIVE (Walk-in Interviews)

Walk-in Interviews

Make an Exciting Career in Client Services!!!

Who We Are

i2c Pakistan is a leading, global technology provider of prepaid card program and electronic payment processing solutions. Following an aggressive business strategy i2c Pakistan is expanding its operations in a rapidly growing market and currently looking for high achievers, motivated and self-driven individuals with a passion to grow to take up challenging career opportunity as CLIENT SERVICES REPRESENTATIVE -LAHORE

What We Require

O’ Levels/A’ Levels/Bachelors Degree
Strong customer orientation
Computer proficiency especially in the use of web based systems
Ability to analyze, troubleshoot and solve problems
Excellent Oral & written communication skills (English) preferably US accent
Excellent interpersonal and team skills
Motivation and ambition to excel
Drive to learn and grow
Prior customer service experience would be preferred

What We Offer

Excellent Working Environment
Professional Growth and Learning Opportunities
Excellent Career Path as Client Services Professional
Excellent Life and Health Insurance, Provident fund etc.
Free Meals and so much more….

Interested candidates should send their CV to careers@i2cinc.com & cc to resume@cvarchive.com and clearly mentioning the position title (CSR-GCC) and source of this advertisement, in the subject line and appear for a interview on Saturday, Oct 17, 2009 from 12pm to 7pm.

Only LAHORE based candidates apply
Selected candidate will be offered a competitive salary package and fringe benefits!

CSR Required

i2c Pakistan is a leading, global technology provider of prepaid card program and electronic payment processing solutions. Following an aggressive business strategy i2c Pakistan is expanding its operations in a rapidly growing market and currently looking for high achievers, motivated and self-driven individuals with a passion to grow to take up challenging career opportunity as CLIENT SERVICES REPRESENTATIVE.

What We Require

O’ Levels/A’ Levels/Bachelors Degree
Strong customer orientation
Computer proficiency especially in the use of web based systems
Ability to analyze, troubleshoot and solve problems
Excellent Oral & written communication skills (English) preferably US accent
Excellent interpersonal and team skills
Motivation and ambition to excel
Drive to learn and grow
Prior customer service experience would be preferred

What We Offer

Excellent Working Environment
Professional Growth and Learning Opportunities
Excellent Career Path as Client Services Professional
Excellent Life and Health Insurance, Provident fund etc.
Free Meals and so much more….

Selected candidate will be offered a competitive salary package and fringe benefits.

Interested candidates should send their CV to careers@i2cinc.com & cc to resume@cvarchive.com as soon as possible.

Call Center Agents

Our CANADA Based Call Center Seeking a team of educated individuals on urgent bases, who are confident & self motivated. The candidates should have the capability & Skill-set as mentioned :-

- The candidate must be fluent in neutral English.
- Have passion to succeed.

- Willing to work in night shifts.

- Should have command on basic computer literacy.

- Ability to work well with other staff in a team environment.

- A positive and committed attitude towards their work.

Desired Skills :

Fluent English accent

Basic computer literacy

Contact Us @

Abbas : +92 303-3439907

Asim : +92 333-3396051

Candidates should e-mail their Resumes @
saleem.rahu@gmail.com & careers@cncbpo.com

Urgently Required Fresh/Experienced Graduates

Come & Grow With Us


Our CANADA Based Call Center Seeking a team of educated individuals on urgent bases, who are confident & self motivated. The candidates should have the capability & Skill-set as mentioned :-

- The candidate must be fluent in neutral English.
- Have passion to succeed.
- Willing to work in night shifts.
- Should have command on basic computer literacy.
- Ability to work well with other staff in a team environment.
- A positive and committed attitude towards their work.

Desired Skills :

Fluent English accent
Basic computer literacy


Contact Us @

Abbas : +92 303-3439907
Asim : +92 333-3396051


Candidates should e-mail their Resumes @
saleem.rahu@gmail.com & careers@cncbpo.com

Client Services Executive / Operation Engineer

We are looking for responsible educated candidate, who can speak English fluently and have at good knowledge of computers & its applications. Selected candidate will be required to communicate with clients & customers based all over the globe on the phone and provide them client / customer service internationally.

Skills Required

• Excellent written, verbal and communication skills
• Strong presentation skills
• Ability to work on multiple projects and adapt quickly to change
• Excellent computer skills and proficiency in MS Office suite
• Relevant qualification for managing business/department operation
• Previous relevant experience will be a plus
• Ability to work in shifts (Rotation)
• Only candidates from Karachi may apply.
  

Please send your CVs to careers@arpatech.com
Please mention the desired position in the email subject.
We are an equal opportunity employer

Job Vacancies

Customer & Sales Support Females are required in a known company for its sales department.

Location Karachi
Start Date Immediately
Package 10,000 +

We also need Content Writer male/female

Location Karachi
Package 10,000 +

Fresh graduates encouraged to apply. Please submit your CV ASAP in a word format to imirecruiters@gmail.com

Please feel free to inform your friends and colleagues about these openings.

Female / Tele-Marketing Staff / Job Opening‏

We urgently require Tele-Marketing Female staff for a reputable private firm. The candidate should have the following skills:

Qualification: Graduation in any discipline
IT Skills: Word, Excel, etc.
Age: Not more than 30 years
Experience: minimum 1 years

The candidates are requested to send us their particulars in the following sequence along with the complete Resume and Recent Photograph at the email address: apply.resumes@yahoo.com


(1) Name of candidate
(2) Qualification
(3) IT Skills
(4) Area of Residence

Multiple Jobs in CureMD

· Project Manager (SQL Server, .NET Architecture)
· Sr. Software Engineers (Strong SQL & .NET)
· Clients Services Analysts
· Sr. Tele Sales Reps
· SEO Analyst
· Creative Writer

Send your resume, photograph and a cover letter to:
work@curemd.com

* US/UK IT education/exposure required.

CUSTOMER SUPPORT COORDINATOR

Duties & Skills:

• Work in co-ordination with Customer Support Team for Timely & Quality delivery of Customer orders.
• Expertly & consistently communications via phone & e-mail with customer to ensure smooth processing of orders
• Innovative enough to suggest improvements in order processing & order quality
• Having exceptional extrovert personality with effective persuading attitude
• Expert Skills in Microsoft Office Usage
• Should be able to work in rotating shifts

Eligible candidates e-mail their resumes in MS word format (mention “Position Applied” in subject line) within 15 days to “jobs@rightclick.com.pk”

AM - Customer Services

One of our Clients is looking AM - Customer Services for the following role
POSITION TITLE
AM - Customer Services
POSITION BASED IN
Dubai – UAE
CLIENT'S DETAIL
FMCG
PROFESSIONAL QUALIFICATION
· Masters degree with at least 8 years exposure in Supply chain including 5 years in retaining and distinctive relationship management with clients.
· Experience in handling frozen food products (especially meat, marine) would be an added advantage.
RESPONSIBILITIES/SKILLS
· Plans and directs activities of customer service teams to meet the needs of customers and support company operations.
· Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
· Responsible for effective response to customer requests, problems, and special needs which can extend to a global client base.
· Works closely with marketing and sales, logistics, and transportation departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.
· Directs and controls receipt of orders and their release to warehouse or directly to client
· Establishes and monitors customer service performance standards
· Develops and maintains order management plans for key customers
· Manages promotional campaigns, return goods, and service programs
· Develops processes to identify customer problems and resolve them expeditiously and efficiently
· Excellent interpersonal skills
· Persuasive, empathetic, able to handle conflict and pressure; product knowledge; problem solving skills; creative; sense of urgency; attention to detail; strong communication skills; ability to manage people with varied backgrounds.
Please mail your CV’s in word format at farrukhhsiddiqui@gmail.com before 16th June 2009 .Incomplete or Irrelevant CVs will not be entertained. Kindly write the Position and the city in the subject line

Call Center Agents

Fresh/Experienced Call Center Agents are required with Fluent English and Confident.
Contact: job@tricombpo.com

TSRs required for CureMD

· Foreign Graduates only
· Exceptional Communication skills
· Proven Success record
· Call Center Experience desired
· Ability to perform under pressure

Send your CVs with cover letter to:
work@curemd.com

TSRs required

Male / Female TSRs required for Canadian projects with highly attractive salary.
Contact 0322-4072583, 0301-4896288

Help Desk Support Executives required in TRG

· The applicant must have a complete BCS degree and have excellent communication skills in both English and Urdu. Fluency in any regional language is a must.
· Bengali speaking candidates will be preferred.

Send your CVs to:
hse@trgworld.com

Tele-sales executives Required (Dubai / UAE)

A Tele-sales executive required to market Holiday Packages, Time-
Shares and Tourism Packages. Home-based (UAE), without office. The job
will be purely commission-based. Ladies preferred. Training provided.

Apply immediately with your brief CV and photo to:
errorminus@gmail.com

Call Center Agents

Fresh male/female graduates/undergraduates required for International Help-Line Services. Part time also available. Contact 042-6300884