AM - Customer Services

One of our Clients is looking AM - Customer Services for the following role
POSITION TITLE
AM - Customer Services
POSITION BASED IN
Dubai – UAE
CLIENT'S DETAIL
FMCG
PROFESSIONAL QUALIFICATION
· Masters degree with at least 8 years exposure in Supply chain including 5 years in retaining and distinctive relationship management with clients.
· Experience in handling frozen food products (especially meat, marine) would be an added advantage.
RESPONSIBILITIES/SKILLS
· Plans and directs activities of customer service teams to meet the needs of customers and support company operations.
· Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers.
· Responsible for effective response to customer requests, problems, and special needs which can extend to a global client base.
· Works closely with marketing and sales, logistics, and transportation departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.
· Directs and controls receipt of orders and their release to warehouse or directly to client
· Establishes and monitors customer service performance standards
· Develops and maintains order management plans for key customers
· Manages promotional campaigns, return goods, and service programs
· Develops processes to identify customer problems and resolve them expeditiously and efficiently
· Excellent interpersonal skills
· Persuasive, empathetic, able to handle conflict and pressure; product knowledge; problem solving skills; creative; sense of urgency; attention to detail; strong communication skills; ability to manage people with varied backgrounds.
Please mail your CV’s in word format at farrukhhsiddiqui@gmail.com before 16th June 2009 .Incomplete or Irrelevant CVs will not be entertained. Kindly write the Position and the city in the subject line